Terms & Conditions
Shipping & Handling Charge
All shipments are made via DHL International Standard Service or FedEx Standard Service or TNT Express or UPS Express depending on the type or size of products purchased. Majority of our orders will be shippped within 3 business days(All mail transit time stated above is best estimated but not guaranteed).
International Shipment: transit time does fluctuate(mostly 3-5days).
Please note that International customers will still be responsible for import duty taxes, this fee is charged by the government.
We are unable to ship any item(s) to P.O. Box address, buyer must provide physical address when ordering. Please note that we are not responsible for any kind of delay if P.O. Box address or any other undeliverable addresses were provided.
As your bid does not include the Custom Duty. To make it easier for cusom clearances, and to reduce the tax incur in custom of each country. We can make lower invoice value as you require. The default is original invoice value if you DO NOT leave a message to us after you pay.
Damage or Lost in Transit
If your item is received damaged, within 48 hours, contact our cusomer service departments to file a DHL claim for the damaged item(s). The following day, DHL will make 3 pick up attempts to bring the package back to thier station for inspection(5-8 business days inspection time required from DHL). A replacement is sent out immediately once the package arrives to our warehouse.
If a delivery confirmation states that your item has already been delivered, contact our customer service to file a lost claim with DHL. DHL will then start a trace on the package(5-8 business days inspection time required from DHL). DHL will be in contact with you for further infomation if needed.
ImportancePLEASE LEAVE YOUR TELEPHONE NUMBER FOR DHL/FedEX/TNT/UPS TO ENSURE THE COURIERS DISPATCHING YOU IN TIME. THANKS FOR SHOPPING!